Frequently Asked Questions
About our Engineering & MRO Solutions
At Chain Drives we specialise in supplying high-quality chains, sprockets, and taper bushes that keep machinery performing at its best. Our FAQ page has been designed to answer the most common questions about our extensive product range, from roller chains and conveyor chains to precision-engineered sprockets and durable taper lock bushes. You’ll also find information on our fast delivery options, technical support, and the benefits of choosing a trusted supplier of premium power transmission components. If your question isn’t covered here, our expert team is always available to provide tailored advice and help you source exactly what you need.
Product & Inventory
What products do you stock?
We provide a vast selection of industrial components, BS Roller Chains, Connector Links, ASA Roller Chains, BS Sprockets, BS Sprockets TB, Plate wheels, and Idler Sprockets sourced from premium MRO brands with extensive inventory ready for fast delivery.
Can you source specialist or hard-to-find parts?
Thanks to our extensive supplier network and industry partnerships, Chain Drives can source a wide range of specialist and hard-to-find parts. While availability cannot be guaranteed in every case, our team will always go the extra mile to track down the exact parts you need. Simply contact us to see how we can help.
How do I know which product is right for my application?
We endeavour to include as much information as we can across all of our online listings to enable you to be able to make an informed decision on the products needed for your applications. If, however, you require additional support, our team are available to discuss any products with you and make suggestions based on any information you can provide regarding your application. Contact our sales team on 01952 676925.
Do you supply premium MRO brands?
Chain Drives supply a full range of MRO products from leading global brands, including budget-friendly, mid-range, and premium options. This gives you the flexibility to choose the right solution for your application and budget, while ensuring quality and reliability across every product range.
Ordering & Accounts
Do I need an account to place an order?
We offer a secure guest checkout on our website, if you prefer not to create an account. We do however recommend that you create an account for any future purchases, as this will enable you to access your order history as well as exclusive deals.
How do I register for a trade account?
If you are interested in applying for a credit account, please fill in the contact form and our team will be in touch with you.
Can I place recurring or scheduled orders?
If you would like to enquire about placing recurring or scheduled orders, then please contact our sales team directly on 01952 676925.
Delivery & Logistics
What are Chain Drives opening hours?
Chain Drives is available 24 hours a day, 7 days a week, 365 days a year. Whether you need urgent support during a breakdown or routine assistance, our team is always on hand to help. Simply contact us anytime, and we’ll ensure you get the support you need without delay.
What delivery options does Chain Drives offer?
Chain Drives provides a wide range of reliable delivery options to suit your needs. Across the UK mainland, we offer same-day courier services, as well as next-day and 48-hour delivery through trusted providers including Royal Mail, DPD, and pallet couriers. Options include:
• UK Mainland Same-Day Courier
• 24hr Royal Mail
• 48hr Royal Mail
• 2nd Class Royal Mail
• 24hr DPD Courier
• 48hr DPD Courier
• 24hr Pallet Courier
• 48hr Pallet Courier
We also offer international delivery for customers worldwide. Please contact us for details on international shipping options and restrictions.
Do you offer same-day or next-day delivery?
Where required we can offer same-day or next-day delivery. This is subject to stock availability and location. If this service is required, then please contact our sales team on 01952 676925.
Can I track my order?
If order tracking is required, then please contact our sales team on 01952 676925 and they will endeavour to provide any tracking information.
Do you deliver nationwide and internationally?
Chain drives offer a next day delivery service to the UK mainland, Ireland and parts of near-Europe. We offer reliable international delivery to customers worldwide*, with the flexibility for account holders to ship orders to an alternative address than where your invoice is sent to. Please contact us for tailored shipping quotes. *Some restrictions apply.
Pricing & Payments
What payment methods do you accept?
Purchases made through the website can be paid for by credit and debit cards. Alternatively, if you have a PayPal account, then you can make a secure payment via your account. Customers who enjoy an approved account status, will benefit from a 30-day credit payment and can settle their invoices by cheque or, preferably, by bank transfer.
Can I get bulk order discounts?
In some circumstances we are able to offer bulk order discounts. Please contact our sales team for any bulk order requests 01952 676925.
How do I request a quotation?
If you require a quotation, then you can fill in our contact form with as much detail as possible, and our team will respond to you promptly. Alternatively, please contact our sales team directly on 01952 676925 to discuss your requirements.
Technical Support & Services
Do you provide engineering support or product advice?
Our experienced team are available to discuss any products or solutions with you and make suggestions based on any information you can provide regarding your application. If you would like to discuss any products or services, you can fill out a contact form here or contact our sales team directly on 01952 676925.
What repair and refurbishment services do you offer?
We offer a range of Machining & Fabrication services in order to assist with any breakdown or maintenance issues you may have. For full details of these services, please contact us directly.
Can you help with on-site maintenance or breakdowns?
Chain drives provide a range of on-site maintenance & breakdown services. Please contact us directly for details.
Sustainability & Compliance
Are your products compliant with industry standards?
Chain drives only sources from reputable suppliers who are able to provide evidence of their products compliance with industry standards. These standards must be applicable to international standards, so our customers can be confident in their quality, no matter where in the world they operate.
Which accreditations do you hold?
Chain drives have worked tirelessly to acquire and retain various accreditations which enable us to provide the best products and services for our customers and to be a trusted partner in MRO supply. These include BSIF, Alcumus SafeSupplier, ISO14001, ISO9001 and ISO45001.
How do your sustainability goals benefit customers?
We have worked to develop a full sustainability plan in accordance with ISO14001. Please follow the link to view our Environmental Policy.
Returns & Warranty
What is your returns policy?
Our returns policy states that items may only be returned within 30 days of purchasing. For full details, view our returns policy.
How do I return a defective item?
If an item, you have received is defective then you can arrange to return it to us for a full refund or exchange for the same item. To view our full policy on this, please click here.
Are products covered by a manufacturer’s warranty?
All products sold by Chain drives are subject to a manufacturer’s warranty. This warranty will differ depending on the product and the manufacturer. For full details of the warranty of items purchased with Engineers Mate, please contact us with the full details either via our contact form or call us on 01952 676925.
Do you offer replacements or repairs for faulty items?
If you receive an item which is faulty, then please contact us on 01952 676925 to discuss any replacements or repairs. This is subject to manufacturer’s warranty.
Specialist Solutions
Do you supply chains and sprockets for food-grade or washdown environments?
Absolutely. We can supply stainless steel and nickel-plated chains, sprockets, and taper bushes that meet strict hygiene and corrosion resistance standards required in food, beverage, and pharmaceutical applications.
Can you help with solutions for heavy-duty or high-load applications?
Yes. We work with premium manufacturers to provide roller chains, conveyor chains, and drive components designed for extreme loads, continuous operation, and harsh industrial conditions.
Do you provide tailored solutions for specific industries (e.g., food & beverage, aerospace, automotive)?
Yes, we provide tailored solutions for a wide range of industries, including food & beverage, aerospace, automotive, power generation, and more. Each sector has unique challenges, and our expertise allows us to deliver customised products and services that improve efficiency, reliability, and compliance.
Still Have Questions?
Our expert team is always available to provide tailored advice and help you source exactly what you need.